- Article 1 booking
- Article 2 tariffs
- Article 3 guarantees
- Article 4 payment for bookings
- Article 5 cancellation/changes to bookings
- Article 6 non-exchangeable / non-changeable / non-refundable / non-cancellable stays and offers
- Article 7 arrival and departure
- Article 8 occupancy
- Article 9 minors
- Article 10 personal data
- Article 11 internal regulations
- Article 12 liability – regulations applicable
- Article 13 after-sales service
- Article 14 alternative accommodation
- Article 15 enforceability of gtcs
- Article 16 affiliate Companies
Senjarent AS operates holiday residences in Norway, either directly or indirectly, by offering apartments (hereinafter “Apartments”) for rent.
These general terms and conditions of sale (hereinafter “GTCS”) apply to all bookings made for an Apartment, regardless of the sales channel used.
1. ARTICLE 1 BOOKING
1.1 Acknowledgment of receipt of booking: a booking for a Senjarent Apartment is not valid until Senjarent has confirmed it in writing. Senjarent will send an email acknowledgment of receipt to the customer, summarising and confirming their booking.
In the case of online bookings, the emailed acknowledgment of receipt of the booking summarises the contract offer, the services booked, prices, terms of sales relating to the selected tariff and accepted by the customer, information relating to after-sales service and commercial guarantees, and the address of the seller’s office, to which the customer can submit any complaints.
1.2 Multiple bookings: in the case of multiple bookings, a specific group contract must be concluded, which will take precedence over the provisions of all of the GTCS in the event of a conflict between them. A booking is deemed multiple where it relates to 5 Apartments or more, OR to accommodation for 10 persons or more in the same Apartment location, and is made by the same legal entity or natural person.
1.3 Before ordering the services, the customer states that the booking for these services is being made for the customer’s own personal needs. As a consumer, the customer enjoys a number of specific rights, which might not apply if the services booked were for purposes associated with their activities of a commercial or industrial nature, or as a craftsman or self-employed person. It is forbidden to carry
on a commercial or professional activity in Apartments. The customer is solely liable for their choice of services and ensuring that they match the customer’s needs, such that Senjarent shall not be liable in this regard. Any booking is personal and cannot be transferred to a third party under any circumstances, whether free of charge or in return for payment.
2. ARTICLE 2 TARIFFS
2.1 Senjarent applies a tiered pricing system for stays of 5 nights or more: this is the “5 Nights and More” Offer, which is valid for all bookings of 5 nights or more, and applies to all Apartments at all times. All bookings, regardless of origin, are payable in the Apartment’s local currency, unless specifically indicated otherwise. Prices are flexible and variable in line with different customisable criteria such as the booking date, starting date of the stay, length of stay, Apartment classification (1-bedroom apartment, 2-bedroom etc.) and addition of related services (breakfast, parking, etc.).
They are quoted per Apartment and per night for the dates and length of stay chosen. An additional fee may apply regarding the number of persons occupying the Apartment (up to the limit of the maximum allowed) and include subletting of the Apartment, taxes and charges (water, electricity, heating). Depending on the local regulations in force, you may be asked to pay some additional taxes, such as city taxes, on arrival at the Apartment.
2.2 Housekeeping: prices do not include housekeeping services. Housekeeping services may be arranged separately at the time of the booking or later, and an additional charge will be made, if applicable. Weekly housekeeping includes cleaning of the Apartment (excluding kitchen and dishes) and a change of bedlinen and towels.
2.3 Unless they are included in the tariff or specifically selected at the time the booking is made, related services (butler, breakfast or other meals, parking, etc.) are optional and subject to availability, and an additional charge will be made, if applicable.
2.4 Tariffs cannot be combined with any other promotional offers in force. Senjarent reserves the right to revise them in the event of any changes in legislation and/or regulations that result in a variation in their prices (for example, without limitation, a change in the current VAT rate or the introduction of a new tax). Any new taxes or regulatory fees levied by the competent authorities, or changes thereto, will automatically be passed on in the prices indicated at the billing date. Examples of prices quoted “From….” in communication media and on any website relate to stays lasting for the specific number of nights selected, and are valid only for the departure dates and locations indicated.
3. ARTICLE 3 GUARANTEES
3.1 All bookings must be guaranteed by payment of a deposit corresponding to the price (including accommodation and any additional paid services) of:
- the first 4 nights, for stays lasting between 10 and 27 nights,
- the first 6 nights, for stays lasting between 28 and 90 nights,
- the first 15 nights, for stays lasting longer than 91 nights.
3.2 Senjarent will be entitled to use the guarantee in the event of non-payment by the occupant of monies owed to Senjarent for accommodation and/or related services consumed on site, any damage caused to Apartments or communal areas, or in the event of theft from the Apartment. After the customer has departed, an amount corresponding to a quote for repairs, following the discovery of damage to the Apartment occupied by the customer, may be debited to the deposit used to guarantee their stay. If these conditions are not adhered to, the booking will not be guaranteed.
3.3 Valid identity documents must be made available upon request. Failure to do so may result in the customer being denied access to the Apartment by Senjarent.
3.4 For private-person stays lasting longer than 28 nights, a seasonal rental agreement may be requested to be concluded between the Senjarent and the occupant at the time of arrival. The occupant must provide the following documents: their last three pay slips, their latest tax notice, proof of residence, a bank account identification document, a copy of an identity document and a bank guarantee in the form of a credit card number valid through to the end of their stay, or a deposit paid in full. The booking is not guaranteed unless all of these documents are provided at the time the accommodation agreement is signed. The customer shall not under any circumstances establish the premises rented as their main residence, whether for professional reasons, or for family or medical reasons. The customer undertakes to have a main residence of their own throughout the rental term.
ARTICLE 4 PAYMENT FOR BOOKINGS
The payment terms differ according to the length of stay.
For stays lasting between 1 and 27 nights: the balance of the entire stay must be settled on arrival.
For stays lasting longer than 27 nights: payment for the number of nights between check-in date and the last day of the current month is due on arrival. During the stay and before the end of each monthly period, the cost of the following monthly period must be paid in advance by bank transfer.
Late payment If the abovementioned deadlines for payment are not met, Senjarent may impose late payment fees. These penalty charges will be payable the day after the due date of the invoice, at the rate of 15% per annum, applied to the total amount of the invoice, including VAT. A fixed penalty charge equal to 15% of the monies owed will also be payable if legal costs have to be incurred in collecting the payment.
ARTICLE 5 CANCELLATION/CHANGES TO BOOKINGS
5.1 Terms of cancellation of a booking: the amount of notice required for complete cancellation of your booking without charge will depend on the total length of stay initially booked. No charge is applied for cancellation:
- up to 12 noon on the day before arrival, for stays lasting between 1 and 3 nights
- up to 12 noon 2 days before arrival, for stays lasting between 4 and 9 nights
- up to 12 noon 4 days before arrival, for stays lasting between 10 and 90 nights
Beyond these times, and if the occupant is a “no show” on the day of arrival, Senjarent reserves the right to apply the following cancellation penalty charges:
- deducting the value of 1 night’s stay based on the tariff booked, for stays lasting between 1 and 3 nights
- deducting the value of 2 nights’ stay based on the tariff booked, for stays lasting between 4 and 9 nights
- not reimbursing the accommodation deposit paid for stays lasting longer than 10 nights.
In the case of related services selected at the time the booking is made: no cancellations made beyond the abovementioned deadlines will be accepted by Senjarent. The cost of any related services booked will still be payable.
5.2 Terms governing partial cancellation of a booking: any changes to the date, length of stay, Apartment classification or location of stay relating to the booking initially confirmed by Senjarent will be deemed a partial cancellation of the booking. In view of Senjarent’s tiered pricing system linked to the length of stays, if the partial cancellation of a booking corresponds to a change in the length of stay, this may result in a tariff change.
If the length of stay is shorter than that initially booked, the tariff change will be retroactive up to the day of arrival. In the case of a longer stay, confirmation will be subject to acceptance by Senjarent and the tariff change will be applied from the date of notification of extension of the stay, in respect of the extra night(s) booked. The tariff change will not be applied retroactively.
In addition to a change of tariff, any partial cancellation of a booking may give rise to application of the following penalty charges: 1. In the event of partial cancellation of a booking before the arrival date, no charge will be applied for cancellation:
- up to 12 noon on the day before arrival, for stays lasting between 1 and 3 nights
- up to 12 noon 2 days before arrival, for stays lasting between 4 and 9 nights
- up to 12 noon 4 days before arrival, for stays lasting between 10 and 90 nights 2.
In the event of partial cancellation of a booking after the arrival date (early departure), Senjarent reserves the right to apply the following penalty charges and shall be entitled to bill:
- one night, for stays lasting between 1 and 9 nights. ○ the nights cancelled (up to a limit of 10 nights), for stays lasting between 10 and 27 nights.
- the nights cancelled (up to a limit of 28 nights), for stays lasting between 28 and 90 nights.
- the nights cancelled (up to a limit of 91 nights), for stays lasting longer than 91 nights.
5.3 Notification: To be accepted, any cancellation (whether total or partial) must be notified to Senjarent directly by email or to the service provider used when booking the Apartment.
ARTICLE 6 NON-EXCHANGEABLE / NON-CHANGEABLE / NON-REFUNDABLE / NON-CANCELLABLE STAYS AND OFFERS
Some of our offers, known as Smart Deal offers, are classified as “Non-Exchangeable, Non-Refundable”. In the case of these stays, the following conditions supersede the terms of cancellation and changes to stays set out above:
Pre-payment of the total cost of the stay: all bookings must be accompanied by payment covering the total price of the stay. Otherwise, the booking will not be guaranteed.
Non-exchangeable, non-refundable, non-cancellable and non-changeable offers: in view of the preferential tariff granted by Senjarent, bookings involving offers and/or stays of this nature cannot be exchanged, refunded or changed. No requests for amendment or cancellation can be considered. Regardless of the date on which the booking is cancelled, an indemnity payment equal to the total cost of the stay will be payable. No reimbursement will be issued for nonconsumption of any optional services booked and billed.
No show at the place of stay: if you do not arrive at the place of stay, an indemnity payment equal to the total cost of the stay will be payable.
ARTICLE 7 ARRIVAL AND DEPARTURE
Keys will be available for collection from 16.00 on the day of arrival.
Keys are to be returned in the safe-lock upon check-out by 12.00 on the day of departure. After that time, you will be charged for an additional night. An additional fee of NOK 3,600 may apply if the key is lost or not returned.
ARTICLE 8 OCCUPANCY
An Apartment is designed to hold a fixed number of occupants corresponding to the rental and must never be occupied by a larger number of people. All children aged 2 and above are regarded as persons in their own right and are included in the occupancy of the Apartment. Senjarent informs you that extra beds cannot be added to Apartments.
ARTICLE 9 MINORS
Your attention is drawn to the fact that our Apartments are not suitable for group or individual stays away from the family home involving minors under the age of 18, who are not accompanied by their statutory representatives. Senjarent reserves the right to deny access to an Apartment that has been booked by anyone unaware of this requirement, for the benefit of minors under the age of 18 who are not accompanied by their statutory representatives and present themselves at the Apartment; and to cancel the stay immediately. Likewise, Senjarent shall be entitled to cancel the booking at any time before the stay begins, if it discovers that the Apartment will be occupied by minors under the age of 18, who are not accompanied by their statutory representatives.
Child Policy: accommodation is free for babies aged under 2 (two), who are staying in their parents’ Apartment, provided this is mentioned at the time of booking. Baby cots can be booked in advance, subject to availability.
ARTICLE 10 PERSONAL DATA
When you book a stay in one of our Apartments, the data gathered will be processed by Senjarent AS. This data is necessary to manage your reservation and may be used to get to know you better and to send you information on products and services offered by Senjarent. Senjarent cannot make any bookings without this information.
Your data will be made available to SAFE Group AS, its entities, Senjarent AS and to service providers. Your data may be transferred to entities established outside the European Union for the purposes of managing your reservation, and tracking your file, either within the framework of pre-contractual measures or on the basis of permission granted by the Norwegian Data Protection Authority (Datatilsynet).
In accordance with legal requirements, SAFE Group AS and Senjarent AS must allow you to access, query, correct and contest the data held on you, and you are entitled to issue instructions on how this data is to be treated after your death. This right can be exercised by using the address: firstname.lastname@example.org.
ARTICLE 11 INTERNAL REGULATIONS
Internal regulations are displayed within each Apartment and/or Apartment. All occupants are presumed to have read them. The occupant shall maintain the furniture made available to them within the Apartment in good general condition and declare any defects or malfunctions to email@example.com.
We invite you to take precautions in order to avoid suffering any inconvenience: close all windows before leaving your Apartment, and lock your door. We remind you that Senjarent is unable to accept any liability for personal items left behind in your Apartment when you leave.
Senjarent reserves the right to enter Apartments in order to carry out housekeeping work, to check their general condition and to ensure that safety and security rules are being complied with.
Other than in special cases (please check at the time of booking), pets are not accepted. Senjarent may accept pets provided that it has been notified about the pet in advance, and the fixed charge concerned, which is payable on the spot, has been paid.
Please keep music or general output volume from electronic devices low at all times. Use of headphones is mandatory for louder output volume. Rest time starts no later than 23:00h until 08:00h every day.
Some Apartments offer Wi-Fi access (for which a charge may or may not be payable) allowing customers to connect to the Internet. The Customer shall ensure that the IT resources made available to them by Senjarent are not used in any way for the purposes of reproduction, public display or performance, provision or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical or audiovisual works, software programs and video games, without the permission of the rights holders, where such permission is required. The Customer must comply with the security policy of the Apartment’s Internet access provider, including the rules governing use of the security means put in place to prevent illicit use of IT resources, and must refrain from any acts that might undermine the effectiveness of these means. If the Customer does not comply with the foregoing obligations, they may face a charge of infringement of copyright, which is a punishable offence.
If the occupant is in breach of the obligations incumbent on them hereunder, including non-compliance with internal regulations, Senjarent reserves the right to cut short their stay.
ARTICLE 12 LIABILITY – REGULATIONS APPLICABLE
12.1 The status of Senjarent Apartments varies from place to place. We therefore wish to point out that Apartments rented from Senjarent AS are not covered by the liability regulations applicable to hotel operators. Consequently, Senjarent does not accept any liability in the event of loss, theft or damage to personal effects suffered within its establishments, which are classified as holiday residences, either in respect of the Apartments themselves or their car parks and communal areas.
12.2 The occupant cannot avail themselves of the legal provisions applicable to residential leases, particularly as regards security of tenure. The occupant shall not give the establishment’s address as their address for tax purposes or professional purposes, nor lend or sublet the Apartment to a third party, in any capacity.
12.3 These GTCS are governed by Norwegian law, without prejudice to the governing law applicable under international private law. This applies to both substantive and procedural rules.
12.4 The photographs presented on the website and/or in the catalogue are not of a contractual nature. Although every effort is made to ensure that any photographs, graphic representations and texts reproduced for the purpose of illustrating Apartments provide as accurate an impression as possible of the accommodation services offered, variations may occur, notably as a result of changes to furniture or any renovation work carried out. The customer shall not be entitled to make any claim on these grounds.
ARTICLE 13 AFTER-SALES SERVICE
Our on-site teams are at your disposal during your stay to respond to any complaints, resolve any problems encountered and to enable you to make the most of your stay. Please contact them at firstname.lastname@example.org with any enquiries. Any complaints, following your stay, can be submitted by sending an email to: email@example.com within 2 months after the end of your stay, so that we can respond to them as soon as possible. Your attention is drawn to the fact that the longer you take to submit a complaint, the harder it is likely to be for us to settle this in your own best interests. In your letter, please specify the name of the person who booked the stay, the booking number, the place and dates of your stay, and the Apartment or room type booked, to facilitate the processing of your complaint. Please also attach full supporting documentation to your letter, in order to minimise the time taken to process your complaint.
ARTICLE 14 ALTERNATIVE ACCOMMODATION
If an extraordinary event occurs, or if it is impossible to make the Apartment booked available to you, or in the event of force majeure, Senjarent may offer you alternative accommodation, subject to your prior agreement, for your entire stay or part of it, in an Apartment of equivalent category that provides the same kind of services.
ARTICLE 15 ENFORCEABILITY OF GTCS
By booking a stay with Senjarent, you are deemed to accept these GTCS. Senjarent shall be entitled to amend and/or add to them at any time. In this case, Senjarent will communicate the new version of the GTCS.
The customer’s agreement concerning the GTCS and the terms and conditions of sale applicable to the tariff booked is given at the time of booking; no bookings can be made without this agreement. Customers can save and print out the GTCS.
In the event of a conflict between the GTCS and the special terms and conditions of a particular tariff (public tariffs that cannot be changed or are non-refundable), the latter shall prevail.
ARTICLE 16 AFFILIATE COMPANIES
Senjarent AS is appointed by its affiliates and Apartment operating companies trading under the Senjarent brand to distribute stays, manage and monitor your bookings in their name and on their behalf (excluding transport services, insurance and handling charges or sales of package stays distributed in its own name).
Affiliates: SAFE-V AS, SAFE-B AS, SAFE-I AS.